Locations

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Our Hours

M-F 8:00-5:00

Phone Number

(816) 459-7500

– OSI –

Patient Information

Insurance

Workers’ Compensation

OSI works closely with many local companies to care for their employees with orthopedic injuries. Our goal for these employees is the same as for any patient — a safe and speedy return to normal activities, including work. If your treatment is the result of a work-related injury, please be sure to notify us at your first appointment so we can assist you with any insurance coverage or financial issues you may have.

    Insurance Coverage

    OSI participates in most health care plans in the Kansas City area. If you are not sure whether we accept your insurance coverage, please feel free to contact our office before your first visit to make sure we accept your insurance carrier.

    Please remember that we appreciate payment at the time of service. If you do not have insurance coverage, our staff will be happy to discuss payment options for your care. Whether you have insurance or not, it is ultimately your responsibility to be certain your medical bills are paid in full, and to discuss any financial concerns you have with us.

    Results & Refills

    Test Results

    In order to determine your specific health care problem, your physician may order a variety of diagnostic tests. Routine tests, such as X-rays, may be performed in our office. However, your physician may order more complex tests, such as an MRI or CAT scan, to diagnose your problem. Area hospitals and free-standing diagnostic centers often perform these tests and bill separately for these services.

    Test results are sent to your physician, who usually will discuss this information and a treatment plan with you at a follow-up office visit.

      Prescriptions

      Requests for prescription refills are taken Monday through Thursday between the hours of 9 AM to 4 PM.  And Friday from 9 AM to 12 PM.  No prescription requests are taken after hours or on weekends/holidays.

      It can take up to 2 business days to have your prescription refilled after you have called the office.

        Total Joint Classes

        We recommend our patients who will be undergoing total joint replacements take the Total Joint Classes offered at the hospital where your surgery will be performed.

        North Kansas City Hospital

        North Kansas City Hospital

        If you will be having a total joint replacement at North Kansas City Hospital, please call 816-691-5363 to register.

        North Kansas City Hospital has downloadable brochures on Total Hip Replacement Surgery or Total Knee Replacement Surgery. Click here to access online classes and educational videos.

          Request Medical Records

          OSI Orthopedics and Sports Medicine has partnered with Sharecare to ensure the accurate and timely completion of your Medical Record Request & Forms

          Patients Records Request
          If you are our patient and would like to request your medical records, please click on the link below to complete your request for medical records. You will be required to provide a valid email address and a government-issued ID.

          Start Your Request Now

          If you are unable to complete the electronic form above, please download and complete the form below and fax it to 866-580-3810. 

          HIPAA-Authorization.pdf

          The authorization must be legible and complete. Authorizations that are illegible or incomplete will be returned. Please note that the processing of records is faster using the online form above. 

          Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.

          Third Party Requests
          If you are an attorney, insurance company, or any other entity requesting medical records other than the patient, please click on the link below to upload your request along with the patient’s authorization.

          Start Your Request Now

          Sharecare Customer Service:

          When will my online medical record request be ready?
          Your records will be ready in 5-7 business days from the receipt of your electronic request.

          How do I check the status of my request?
          Go to https://recordstatus.sharecare.com 

          How do I pay for my medical records request? 
          Go to: https://payonline.hds.sharecare.com/ 

          How do I contact Customer Service?

          You may call: 858-244-1811

          Or 

          Contact Support for live chat:  https://hds.sharecare.com/contact-us/ 

          FMLA/Disability Requests

          If you are a patient, employer, or disability company requesting an FMLA or Disability form to be completed, please click on the link below to upload your blank form or fax it to 866-580-3942.

          Once you have submitted your form, Sharecare will contact you within 48 hours to collect payment for processing.  

            FMLA/Disability Requests

            Any questions? If you have any questions, please review the Sharecare FAQ form below or call Sharecare at 866-273-4039.

              Start Your Request Now

              Sharecare Contact Information for Patients/Requesters

              Forms Customer Service Line

              866-273-4039

              ROI Customer Service Line

              858-244-1811
              Website

              Audit Customer Service Line

              888-710-7767

              Pay Your Invoice Online

              Website

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              Live Chat

              Website

              Z

              Status Check on Requests

              Website

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              About OSI

              Our Doctors
              Locations & Hours
              News & Announcements
              Contact

              Service Areas

              Shoulder
              Elbow
              Wrist & Hand
              Hip
              Knee
              Ankle & Foot
              Orthopedic Care
              Sports Medicine
              After-Hours Urgent Care

              For Patients

              Test Results
              Prescription Refills
              Insurance
              Worker's Compensation
              Total Joint Classes
              Request Medical Records
              FMLA/Disability Requests
              Patient Portal
              Online Bill Pay

              Contact

              P • (816) 459-7500
              F • (816) 459-9611

              Email Us

              osisecretary@osikc.com
              Please do NOT email OSI to schedule appointments

              Call to Schedule Now!